How fast is wireless?
Wireless can achieve speeds faster than cable, dsl, and T1's in both upload and download.
Does the weather affect the service?
This wireless service operates at frequencies that are well below that of satellite which is more likely to be disrupted when particles are in the air.
Will this tie up my phone line?
No, you can now cancel that second phone line. Your phone line is not utilized and you can make and receive phone calls while you are surfing.
Do I have to log on?
No, this service is always on, finally you can start surfing without having to dial in and get by all those busy signals and connection problems associated with dial-up.
Is there a contract?
No, we believe that quality service will keep you as a customer and thus not requiring you to be locked into service with us.
How do you get internet to these towers?
The internet is brought into each tower on wireless backhaul links. Refer to this diagram. http://www.wavelinc.com/how_wireless_works.htm
Do I need Line-of-Sight for this to work?
Line-of-Sight or LOS is an overated term. Generally you can get wireless service within a few miles of one of our towers without los. The less trees between you and our towers the better chances are for you to gain service. This is why we offer free site surveys. Refer to the diagram on LOS. http://www.wavelinc.com/can_you_get_wireless.htm
What should I use for Virus/Spyware/Pop-Up Protection?
You should be running Windows XP or Windows 2000, since these are the only operating systems the Microsoft still supports. Make sure you have the latest service packs from Microsoft. Windows XP service pack 2 has a built in firewall and browser pop-up blocker. Download Microsoft Anti-Spyware and AVG Antivirus or Norton Antivirus. Do not install any Mcaffee product as these programs will eat up your system resources and could cause problems with email or internet functionality. If you are running Windows XP service pack 2 you already have a built in firewall and pop-up blocker so these products are pointless anyways. As long as you keep up to date with your virus definitions and windows security updates you will not have problems with your internet service.
What are you responsible for as far as my equipment is concerned?
WAVELINC is responsible for maintating the antenna placed on your house and the cable running from it. We do not support your internal computer network, that is your responsibility.
Who own's the equipment?
WAVELINC retains ownership of the customer premises equipment. If you terminate service the equipment must be turned back into WAVELINC to avoid a $200 equipment fee charge.
If I buy a router what brand should I buy?
We recommend Linksys routers for Home or SOHO use. They seem to work flawless. Although technically any router will work we do not support other brands.
My comptuter died or I'm having issues with my computer.
You need to contact a computer repair shop, we recommend you contact Micro-Medix in Bucyrus, OH. http://www.micromedix.net/
