WaveLinc

7/1/2008
Shortly after 6:00pm Tuesday evening we had a segment of our network serving 75% of customers go down. The problem was traced to one of our main backhauls which rarely ever go down. Rebooted the link and everything appeard fine and was up and running by around 7:45pm. About 15 minutes later at around 8:00pm the backhaul was out again. This time it was completely dead and non-repairable. A new backhaul was installed and placed in service and running by 10:15pm. As of right now 11:30pm all the network is running 100%, total outage time about 4 hours. Thanks goes to all the customers who reported the outage and waited patiently for the repairs.

6/21/2008
Equipment on the Holmes Center/Spore Brandywine Rd. tower has all been replaced due to a planned upgrade and customers that receive service from this location are all enjoying a much faster service.

3/18/2008
We just got done installing newer equipment on the Carey/Kennedy Rd. tower and are now in the process of switching clients over to the new system. Some clients can get switched over without needing a WaveLinc technician to visit thier location. However if a visit is required you will be notified this week.

3/6/2008
A lot of our customers have been experiencing slow downs or timeouts for the past couple days. This is due to ice buildup on antennas. Please be patient as there isn't much that can be done until the ice melts.

2/26/2008
Wavelinc has just expanded into southern Crawford County and a small portion of northern Marion County around the Monnett area. Our new broadcast site on the Monnett Central Ohio Farmers Coop is now fully operational and taking on new customers.

2/21/2008
We have just added a new webmail program that is much better than the old neomail. The new program has a better graphical interface and also has an on-line calendar and contact manager. Also a user manager has been added that allows you to see your webmail quota and can also be used to change your email password.

1/22/2008
Wavelinc was approved last night at the 1/21/08 council meeting to be the new provider for the City of Bucyrus's internet service. The following is from the 1/22/2008 edition of the Telegraph Forum:

The Public Lands and Building Committee approved Wavelinc as the new Internet Service Provider for the city.

"We are paying $35 per month for service here and $35 per month for service at the fire department. Kurt Fankhauser, owner of Wavelinc, wants to use our water towers for his main antennas and will provide free service to the city in return," Seevers said.

10/25/2007
We have changed our payment drop off location and are now acepting payments at MicroMedix at 109 N. Sandusky Avenue in Bucyrus. Payments are accepted during their normal business hours only. Please do not take payments to the old Walnut St. address.

8/30/2007
Yesterday approximately around 12:15pm our uplink provider's main server went down. This caused an outage for all Wavelinc customers and lasted for about 6 hours. This is the first time in 3 years that our uplink provider has gone down for more than a short period of time. I would like to thank all Wavelinc customer's for bearing with us through the outage.

8/22/2007
As most of you know Bucyrus is in a state of emergency right now with flooding in certain area's of the city. This has affected a main tower in Bucyrus as we are currently running on generator power and will continue to for some time. Please be patient as we are working round the clock to keep internet service online for all our customers. Everyone should be online except when we are working on our generator which shouldn't be down for more than 30 minutes at a time. Thank for for your patience.

7/7/2007
We have finished the upgrades on the Bucyrus Tire tower and also have solved some problems on that tower and the Oceola tower that were causing sporadic outages during this last week.

6/23/2007
Upgraded equipment has been installed on the tower at Bucyrus Tire. We will be visiting all customers connected to this tower and switching them over to the new equipment starting Saturday and throughout next week.

5/19/2007
Yesterday we installed a new email spam firewall which will significantly clean out all the spam in your email if you use our email service. So far it has already proven very effective and we have put some statistics on the front of the website that are updated in real-time so you can see how effective it is. You don't have to do anything to take advantage of the spam protection as it does everything it needs to do on our end. Yet just another way Wavelinc is setting the benchmarks for the rest of the competition.

4/28/2007
The new equipment on the Oceola tower is in place and running good. Half of the customers running on this tower have been switched over. We will be contacting you this week to switch the remaining half over.

1/9/2007
We have been monitoring the system for faults and all problems of page timeouts, sporadic disconnecting, slow service has been fully resolved and has been working perfect for the past 7 days. If you are experiencing something that you feel is not as it should please call the office or send is an email and report the problem so we can look into it.

1/3/2007
We have replaced a great deal of equipment and are seeing the problematic page timeouts and disconnects go away. We are still monitoring the situation and it appears as if 95% of the problems are fixed now. We appreciate your time and patience you had with us as we worked out this problem and many thanks to the customers who helped us solve it.

12/28/2006
Some customers have been experienceing slow connection and or page time out's and disconnects. This has been going on for a few weeks and has been pinpointed to our uplink provider. Please be patient as we work to resolve this problem with our uplink provider. If you experience a slow connection or page timeout please refresh or re-click the website you were trying to visit and it should come right up.

11/14/2006
Around 10:00am this morning a core router serving all Wavelinc customers failed. Service was knocked out for around 45 minutes and was restored little before 11:00am.

11/3/2006
As of 11/1/2006 POP3 email service (the ability to have an email address like yourname@wavelinc.com) was normally provided free to all wireless customers. Current customers can continue to receive this service but all future customers will be charged a $5 monthly fee per email account.

9/29/2006
As of today the tower in Carrothers is completed and we are doing site survey's in that area. If you live in or around Carrother's and would like service please call the office and schedule a free site survey.

Also we have signed contracts with the village of Nevada to place equipment on their water tower to provide service to people in that area. As soon as the Nevada tower is up and running it will be posted online here.

6/2/2006
At approximately 8:45pm Wednesday evening a series of severe thunderstorms moved into the area. The Oceola tower went down at the beginning of the storm disrupting internet service to only that isolated area with everything else still online. By 9:00pm the Oceola tower had been brought up online but by that time the storm had centered in the Bucyrus area and as far as we can tell a direct strike was taken onto one the main Bucyrus towers. Everything on the tower was lost as a result of the strike. This tower directly feeds about 20% of all WaveLinc customers and another 70% of the network infrastructure runs through it. So by 9:30pm it was looking like 90% of internet service was disrupted due to this storm. By the next morning it was confirmed that 7 of the 8 total towers were offline. One tower suffered a total loss due to equipment damage. A very long day was ahead. This would require a complete re-deployment of everything on this one tower; a process that typically takes several days to weeks. All while fighting un-cooperative weather this process was achieved by 6:00pm Thursday. Bringing back online about 80% of the total network and leaving just another 20%. The remaining 20% where brought back online by 8:30pm leaving the total downtime to less than 24 hours. I would like to thank everyone that helped achieve that and also our customers for bearing with us through this event.

5/9/2006
WAVELINC is pleased to announce that we have finished setting up the Bloomville Water Tower and are now signing up customers in that location. If you live in the Bloomville area and can see the water tower you can receive service.

2/25/2006
The new tower on the corner of Kennedy and Carey road to the north-east of Brokensword is fully up and running. We are currently switching over customers within range of it.